FAQs

We are not currently selling our carpets online through the website but if you drop us an email through the online enquiry form or give us a call in the office we will be able to arrange for a quotation price for any carpet work required for supply only or supply and install.

We recommend that you dry clean your engineered wood flooring. Sweep or hoover the floor - a cylinder hoover is best for hard flooring, if you are using a traditional upright model then ensure the beater bars are turned off so they do not damage your new flooring. Clean the floor with a damp microfibre mop using a natural floor soap.

There is a wide selection of Quickstep laminate floors which are made with Hydroseal technology which allows for use in bathrooms and other wet areas.

Wood is a natural, living product and each piece will have a slightly different grain and shade to other pieces. Some wood floorings intentionally ensure the boards are varied to allow for a more authentic look.

Wood is a natural, living product and no two pieces are the same - each will have a slightly different grain and shade to other planks. Some wood floorings intentionally ensure the boards are varied to allow for a more authentic look.

Most woods will need to be acclimatised for a minimum of 48 hours before it is installed. If you are having your flooring installed by us your installer will ensure the flooring is brought to the property to allow for acclimation before it being fitted.

We recommend using felt pads on the bottom of any furniture that will be on top of the wooden flooring. Also getting a mat installed by your front door is advised as then any dirt from your shoes is less likely to be brought into the house.

Solid or Engineered wood flooring is not water resistant so is not suitable for wet areas like bathrooms.

We recommend that you dry clean your engineered wood flooring. Sweep or hoover the floor - a cylinder hoover is best for hard flooring, if you are using a traditional upright model then ensure the beater bars are turned off so they do not damage your new flooring. Then clean the floor with a damp microfibre mop using a natural floor soap. Please see our accessories page for recommended cleaning kits and check out our guides page for maintenance advice.

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